Refund policy

Return and Refund Policy for Modern Threads

 

At Modern Threads, we value your satisfaction and aim to provide you with high-quality products. However, we understand that there may be instances where you need to return an item. Please read our return and refund policy carefully:

 

1. Returns and Exchanges:

   - We accept returns and exchanges for items within 30 days of the purchase date.

   - To be eligible for a return or exchange, the item must be in its original condition, unworn, unwashed, and with all tags and labels attached.

 

2. Refund Process:

   - We offer refunds in the form of store credit only. Your store credit will be equivalent to the purchase price of the returned item.

 

3. Return Shipping:

   - Customers are responsible for the cost of return shipping unless the return is due to a mistake on our part or a defective product.

 

4. How to Initiate a Return:

   - To initiate a return, please contact our customer service team at support@shopmodernthreads.com. Provide your order number and details of the item you wish to return.

   - We will provide you with a return authorization and instructions on where to send the item.

 

5. Refund Processing Time:

   - Once we receive the returned item and inspect its condition, we will issue your store credit within 5-7 business days.

 

6. Non-Returnable Items:

   - Discounted or on-sale products cannot be returned.

 

7. Damaged or Defective Items:

   - If you receive a damaged or defective item, please contact us within 7 days of receiving your order. We will arrange for a replacement or provide you with store credit.

 

8. Cancellation Policy:

   - You may cancel your order within 24 hours of purchase. Please contact us at support@shopmodernthreads.com to request a cancellation.

 

By making a purchase from Modern Threads, you agree to abide by this return and refund policy. We reserve the right to modify this policy at any time. Please refer to our website for the most current version.

 

If you have any questions or need further assistance, please do not hesitate to contact our customer service team at support@shopmodernthreads.com. Thank you for choosing Modern Threads.